FAQs

How do I send and receive my products?

You can send your products via Royal mail or a courier service, along with a prepaid return service. Please bear in mind we use the same packaging to send your products back to you, so do package them well.

What if my parcel gets lost or damaged?

We advise our customers to ensure their products are fully insured against all risks during the whole time they’re away from you. This should include delivery to/from our studio.

What Equipment do we use?

The majority of my commercial work is done in our fully equiped studio. We use state of the art digital SLR cameras and have a wide variety of professional quality lenses. This combination results in exremely high quality images.

What file formats will be provided?

All files are transferred through our secure FTP system, we can provide a high resolution JPEG (300dpi) for print and a low resolution (72dpi) JPEG for web use. TIFF’s are available upon request.

How do I pay for the services?

Payment should be made by company cheque or bank transfer. Credit period of 30 days can be provided for large orders or regular customers, this can be decided before starting the work.

Who is licenced to the images?

The copyright belongs to you on receipt of full monies paid for our service. We do however reserve the right to use the images we work on to promote our business and our services. It is possible that an image we work on for you will be seen on our website or in an advertisement for our services. Photos we take for you will never be sold or transferred to a third party. When you commission us for a job, you are purchasing an unlimited, exclusive license to use those images for the promotion of your own business