FAQs

Where are you located?

We are located at Unit 1B, Empress Business Centre, 380 Chester Road, Manchester, M16 9EA. We are a 5min walk from Cornbrook station should you require public transport. For more information click here.

Is there parking at the studio?

Yes, we are located on the Empress business center with many parking spaces available just outside the studio doors.

How do I book a studio slot?

If you would like to hire the studio or book in a shoot please call us on 0161877240. Please note for studio hire we require payment in advance.

What is a half-day studio hire?

A half-day booking is 4 hours in total. You can book a morning or afternoon session with us. For more information click here.

What is a full day studio hire? A full day booking is 8 hours in total. Additional time can be booked in advance and we’re very flexible on start and finish times. For more information click here.

How big is the studio?

The studio is 1400 sq ft in total. For more information regarding on site facilities please contact the studio.

What equipment do you have available?

A full list of equipment available at the studio can be found here. If you have any bespoke requirements please contact us at the studio on 0161877 240.

What props do you have at the studio?

Please contact us at the studio for current availability and further information. We can source props for shoots with advance notice at an additional cost.

What backgrounds are available?

We have an extensive range of colouramas and a green and blue screen available for use. Please contact us at info@kksstudio.co.uk for a full list of colours available.

Will you come to our office/warehouse/retail store/location to shoot our product?

Depending on your product type, bespoke requirements and location we will work with you and your team on or off location. Please contact the studio for more details.

Will you unpack, steam and hang product before shooting?

Yes, as soon as your goods arrive at the studio our team of professionals will prepare your stock for shooting.

How do we get the images?

Once your product has been photographed and edited a selection of images will be sent to you via email for approval. Once approved and the invoice is paid in full, the remaining images will be batched and sent to you via FTP secure file transfer.

What is a photography brief?

We will ask you for a photography brief prior to conducting a shoot for you. The brief will be made up of garment styling instructions, branding guidelines and examples of work you like to use as a guide for our team. Your dedicated account manager will assist you through this process upon onboarding.

What is the difference between ghost and invisible mannequin?

Ghost and invisible mannequin are different ways to describe the same service. Product photography styled on a mannequin and cut out in post-production, placed on a white background. This is the most common type of ecommerce product photography.

Do you provide models?

KKS studio work with various model agencies across the UK. We will work with you to select and book the model that best represents your brand and photography brief.

What photography service do you offer?

KKS studio offer various photography services including invisible mannequin, flat lay photography, still life, model and editorial photography. For more information and to view our portfolio click here or call us at the studio for a chat.

I’m not sure what photography service I require?

Request a call back for friendly advice from our studio account managers here.

Can I attend the photoshoot? Can I bring my own team?

Of course, clients are welcome to join us at the studio on all product and model shoots. If you have your own model/stylist/MUA or assistants we are more than happy to work with them.  All attendee details will be finalised prior to your quotation and shoot date.

Can I do a trail first?

Yes! If you plan to use KKS studio for invisible mannequin product photography, but would like to see the quality and end result first, simply contact the studio to arrange a free trial.

What are your payment terms?

Once work is completed we will send you a sample of images to review along with the invoice. Once payment is made in full we will release all images to you via secure flie transfer.

How do I pay for the services?

Payment should be made by company cheque or bank transfer. Credit period of 30 days can be provided for large orders or regular customers, this can be decided before starting the work.

How do I get a quotation?

Contact us here or call the studio to discuss your requirements. We aim to reply and offer a price for our services within 24hrs.

Do you take a min or max product qty?

We take a minimum product quantity of 25 per invisible mannequin shoot.

How quickly can you shoot my product?

Upon receipt of your goods and confirmed shoot date we will photograph and edit your items within 3 working days. Jewellery products returned within 5 – 7 working days.

Do you offer re-touching as a standalone service?

This is not a service KKS provide for QTY’s under 100 images. Please contact us for more information.

Do you provide images that meet market place listing rules?

Yes, all images can be resized and prepared according to the channel you wish to sell on.

What do you do with my personal or company information?

Please refer to our GDPR Policy.

How do you manage and store my data?

Please refer to our GDPR Policy.

Who is licenced to the images?

The copyright belongs to you on receipt of full monies paid for our service. We do however reserve the right to use the images we work on to promote our business and our services. It is possible that an image we work on for you will be seen on our website or in an advertisement for our services. Photos we take for you will never be sold or transferred to a third party. When you commission us for a job, you are purchasing an unlimited, exclusive license to use those images for the promotion of your own business

What file formats will be provided?

All files are transferred through our secure FTP system, we can provide a high resolution JPEG (300dpi) for print and a low resolution (72dpi) JPEG for web use. TIFF’s are available upon request.

Do I need to sign a contract to work with KKS?

You are not bound by any contracts, however you do have to agree to our terms and conditions which will be sent to you prior to booking a shoot.

Do I need to drop my stock off  in person?

No, you can either courier/post your products or drop them off at our studio which is open Mon – Fri 9.30 am – 5.30pm.

Do I need to insure my parcels?

We recommend that you use an insured service to send and receive your goods. KKS is not liable for any goods outside the studio.

 

How do I send and receive my products?

You can send your products via Royal mail or a courier service, along with a prepaid return service. Please bear in mind we use the same packaging to send your products back to you, so please do package them well.

What if my parcel gets lost or damaged?

We advise our customers to ensure their products are fully insured against all risks during the whole time they’re away from you. This should include delivery to/from our studio.